IMPORTANT - SoftMouseDB - ACCESS and UPGRADE UPDATE

Hello Subscribers, **IMPORTANT ACCESS and UPGRADE UPDATE**

Update on the Saturday July 10 Application Upgrade
(see details below)

A. Research Continuity Environment
We have temporarily re-routed the SoftMouseDB access and service from www.streamcell.com to the Iseehear Research Continuity Environment (RCE).
Please see your email for access instructions

B. New Features Released
New features have been released to improve ease of use of key edit pages within the SoftMouseDB application Please see your email for details

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Summary of the the Saturday July 10 Application Upgrade

A. Research Continuity Environment

1. Purpose for Re-Rerouting to the RCE
- During our routine maintenance of our servers this weekend, we discovered an IT hardware issue that we would like to investigate further
- Hence, in order to provide continuous access to your data, we decided to activate the Iseehear Research Continuity Environment Please see your email for access instructions

2. Instructions on How to Access the Research Continuity Environment (RCE):
- Please see your email for access instructions 
- Use your existing User Name and Password to login to the Research Continuity Environment

3. What this Means for You:
In summary, the only thing that will change regarding your SoftMouseDB Account and Service is the URL at which you will access your SoftMouseDB account:
- You will continue to have full access to all of your data and SoftMouseDB functionality via the Iseehear Research Continuity Environment
- Your data will continue to be backed up automatically every night as usual
- The Iseehear Support Desk will continue to assist you and answer any questions you may have

4. Next Steps:
- Please use the Iseehear Research Continuity Environment to continue to manage your mouse records as usual until further notice
- The www.streamcell.com server will not be accessible during this time period
- We will update you as soon as the www.streamcell.com server is made accessible again. We will keep you informed via these Iseehear Support Desk accounts:
a. Email: support@iseehear.com
b. Notice Board: Located on the left side of the Login page
c. Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
d. Support Desk on Twitter: http://twitter.com/IseehearSupport
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Please feel free to contact me at any time if you have any questions.

Thank you for your continued support. 

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations