Iseehear Support Desk:  Trusted and Reliable
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Sunday, July 18, 2010

Notice: Access to SoftMouseDB is fully operational

SoftMouseDB service access has resumed as follows:
URL: www.streamcell.com
Date: Saturday, July 17, 2010


Important Note: Access to the Research Continuity Environment website has been closed.
The Research Continuity Environment website will be turned off on Friday evening July 23 at 9:00 p.m.
 
Subscribers please see your email for details.

Thank you very much for your continued support.
Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Wednesday, July 14, 2010

Important Update Access on SoftMouseDB


Hello SoftMouseDB Subscribers,
 
Access to SoftMouseDB will resume at www.streamcell.com as follows: 
URL: https://www.streamcell.com
Date: Saturday July 17, 2010 
Time: 9:00 PM EST
 
Incident Summary
 
On Saturday July 10 during a pre-scheduled upgrade we observed a potential hardware issue in our IT infrastructure.  A decision was made to take the primary service offline as a precaution in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide continued service to our subscribers.
 
Thank you
 
Thank you for your patience. We do hope that our service was satisfactory. Please let us know your thoughts on our service and how you feel we can improve.
 
Support Desk Channels
 
We will keep you informed via these Iseehear Support Desk Channels: 
Email: support@iseehear.com 
Notice Board: Located on the left side of the Login page 
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/ 
Support Desk on Twitter: http://twitter.com/IseehearSupport 

Please feel free to contact me at any time if you have any questions.
Thank you for your support. 

Regards, 
Kelly Rodriques, 
Iseehear Support Desk
Iseehear Network Operations

Saturday, July 10, 2010

IMPORTANT - SoftMouseDB - ACCESS and UPGRADE UPDATE


Hello Subscribers, **IMPORTANT ACCESS and UPGRADE UPDATE**

Update on the Saturday July 10 Application Upgrade
(see details below)

A. Research Continuity Environment
We have temporarily re-routed the SoftMouseDB access and service from www.streamcell.com to the Iseehear Research Continuity Environment (RCE).

Please see your email for access instructions

B. New Features Released
New features have been released to improve ease of use of key edit pages within the SoftMouseDB application
Please see your email for details

**********
Summary of the the Saturday July 10 Application Upgrade

A. Research Continuity Environment

1. Purpose for Re-Rerouting to the RCE
- During our routine maintenance of our servers this weekend, we discovered an IT hardware issue that we would like to investigate further
- Hence, in order to provide continuous access to your data, we decided to activate the Iseehear Research Continuity Environment
Please see your email for access instructions

2. Instructions on How to Access the Research Continuity Environment (RCE):
-
Please see your email for access instructions 
- Use your existing User Name and Password to login to
the Research Continuity Environment

3. What this Means for You:
In summary, the only thing that will change regarding your SoftMouseDB Account and Service is the URL at which you will access your SoftMouseDB account:
- You will continue to have full access to all of your data and SoftMouseDB functionality via the Iseehear Research Continuity Environment
- Your data will continue to be backed up automatically every night as usual
- The Iseehear Support Desk will continue to assist you and answer any questions you may have

4. Next Steps:
- Please use the Iseehear Research Continuity Environment to continue to manage your mouse records as usual until further notice
- The www.streamcell.com server will not be accessible during this time period
- We will update you as soon as the www.streamcell.com server is made accessible again. We will keep you informed via these Iseehear Support Desk accounts:
a. Email: support@iseehear.com
b. Notice Board: Located on the left side of the Login page
c. Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
d. Support Desk on Twitter: http://twitter.com/IseehearSupport
**********
Please feel free to contact me at any time if you have any questions.

Thank you for your continued support. 


Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations 

Thursday, July 8, 2010

SoftMouseDB - Service has been restored


Hello Subscribers,

SoftMouseDB was temporarily down this morning. Service has been restored.

The issue was at our Internet facility.

We were in contact with our Internet facility technicians and they worked quickly to resolve the issue.

The issue was not specific to the SoftMouseDB software.

We apologize for the disruption to your work schedule.

Please let me know if you encounter any issues.

Thank you for your understanding.

Warm Regards,

SoftMouseDB at www.streamcell.com is down

SoftMouseDB at www.streamcell.com is down.

We are working on restoring service now. We will keep you updated on our progress.

PLEASE SEE YOUR EMAIL FOR DETAILS.


We will keep you informed via these Iseehear Support Desk channels:
Email: support@iseehear.com
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport


We sincerely apologize for the inconvenience.
We will keep you informed.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Wednesday, July 7, 2010

Notice for the Iseehear Early Adopter Community


Notice for the Iseehear Early Adopter Community

We have deployed new SoftMouseDB features to the Iseehear Early Adopter Program site at www.streamcell.net. Please feel free to browse through the site at your convenience.

Please see your email for access information. If you have any trouble accessing your account, please contact me.

Please see your email for update details.

Next Steps:
If you have any feedback as you play around with the new features, please do not hesitate to contact me at any time. We are interested in hearing any suggestions you might have!

Thank you !
Regards,
Kelly Rodriques,

SoftMouseDB - Application Upgrade - Saturday July 10, 2010 at 8:00 p.m.

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Saturday July 10, 2010 at 8:00 p.m.

Purpose for the Application Upgrade:
-  The Application Upgrade will improve ease of use of key edit pages within the SoftMouseDB.


SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday July 10, 2010 
Time: 8:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Saturday July 10, 2010 at 11:00 p.m.
Time: 11:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk