Iseehear Support Desk:  Trusted and Reliable
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Sunday, October 18, 2015

October 18 2015 Scheduled Maintenance Completed


The maintenance upgrade HAS BEEN COMPLETED at https://www.SoftMouse.NET.



All services are available.


What we did:
1- Upgrade to the SoftMouse server capacity.
2- Preventative maintenance was also conducted on all SoftMouse services.

Thank you for your support.
The Iseehear Support Desk Team

Wednesday, October 14, 2015

Scheduled Maintenance

Date: Saturday October 17, 2015

Start: 10pm EST  (Toronto) 

End:  11:59pm EST  Saturday October 17, 2015
Application: www.SoftMouse.NET

Purpose:
  1. We will be upgrading the performance of SoftMouse Database.
  2. We will also be performing regular server maintenance.

During the scheduled maintenance, subscribers will not be able to login to their account. Read about Upgrade & Maintenance Procedures

We will update this notice once the maintenance has been completed.


In order to convert Toronto time to your local time, please use this Time Zone Converter – Time Difference Calculator


Contact Information:
If you have any questions, please contact the Iseehear Support Desk at support@iseehear.com.

Attention JCMS Users

For former JCMS users who do not have the time to become software developers or database administrators and would rather focus on their research, we encourage you to join those who have already made the easy switch to the SoftMouse Colony Management System.Get Started and Switch now. Your choice of FREE Colony Management System or PREMIUM Colony Management System.

As you may know:
  • The National Institute of Health (NIH) program that has funded JCMS development for the past eight years has ended (NIH (GM072863)).
  • Jackson Laboratory Colony Management System (JCMS) software is no longer in development and is provided “as is".
  • Support for existing JCMS software functionality ended August 31, 2015.
Click and read more about How To Switch to SoftMouse CMS in 3 easy steps:

 Sign Up and Switch to SoftMouse CMS

Sunday, October 4, 2015

Scheduled Maintenance and Upgrade has been Completed

The maintenance upgrade HAS BEEN COMPLETED at https://www.SoftMouse.NET.



All services are available.


What we did:
1- Upgrade to the SoftMouse Database storage capacity.
2- Preventative maintenance was also conducted on all SoftMouse services.

Thank you for your support.
The Iseehear Support Desk Team

Wednesday, September 30, 2015

Scheduled Maintenance

Date: Saturday October 3, 2015

Start: 10pm EST  (Toronto) 

End: 11pm EST  Saturday October 3, 2015
Application: www.SoftMouse.NET

Purpose:
  1. We will be upgrading the storage capacity on the SoftMouse Database.
  2. We will also be performing regular server maintenance.
 
During the scheduled maintenance, subscribers will not be able to login to their account. Read about Upgrade & Maintenance Procedures

We will update this notice once the maintenance has been completed.


In order to convert Toronto time to your local time, please use this Time Zone Converter – Time Difference Calculator


Contact Information:
If you have any questions, please contact the Iseehear Support Desk at support@iseehear.com.

Monday, July 6, 2015

Scheduled Maintenance: Saturday July 11, 2015 from 10pm to 3am EST


Date: Saturday July 11, 2015

Start Time: 10pm EST  (Toronto)  
Finish Time: 3am EST  Sunday July 12, 2015
Application: www.SoftMouse.NET

Purpose: 
  • The Iseehear Support Desk has been made aware that SoftMouse clients using the Firefox browser on MAC computers and Android mobile phones and tablets are unable to connect to https://www.softmouse.net and are instead receiving a "Secure Connection Failed" error message. We will be addressing this issue.
  • We will also be performing regular server maintenance
During the scheduled maintenance, subscribers will not be able to login to their account. Read about Upgrade & Maintenance Procedures

We will update this notice once the maintenance has been completed.


In order to convert Toronto time to your local time, please use this Time Zone Converter – Time Difference Calculator



If you have any questions, please contact the Iseehear Support Desk.

Saturday, June 20, 2015

Upgrade HAS BEEN COMPLETED - June 20 2015

Update: June 20 2015 Visit The maintenance upgrade HAS BEEN COMPLETED.

All services are available.

Thank you for your support.


June 20 2015   www.SoftMouse.NET is temporarily unavailable.
Our Cloud network is currently undergoing emergency maintenance. We will update this post with more information at 12 noon EST.

Thank you for your patience and understanding.

Please click here for more information on Emergency Maintenance.

Thursday, June 4, 2015

June 6, 2015 10:00 p.m. EST New features will be added and Preventative maintenance


Start Time:  SATURDAY June 6, 2015  10:00 p.m. EST 
Finish Time: SUNDAY June 7, 2015  3:00 a.m. EST   

Scheduled Upgrade & Maintenance for  www.SoftMouse.NET 
1- New features will be added to SoftMouse DB
2- Preventative maintenance will be conducted on all SoftMouse services

In order to convert Toronto time to your local time, please use this Time Zone Converter – Time Difference Calculator

Important: During Upgrades and System Maintenance Procedures, access to your account will be temporarily unavailable.

Early next week we will be sending out a list via email of the new features that were released.

Read about Upgrade & Maintenance Procedures - click here

*Note: If clicking on a link above does not work then please copy and paste the link in your browser address bar and press the enter key.
http://www.iseehear.com/support.php#scheduledUpdates

We apologize for any inconvenience that may be experienced during Upgrades and System Maintenance Procedures. We hope this message has been timely and informative. If you have any questions please contact the Iseehear Support Desk.

Regards
Iseehear Support Desk.