Iseehear Support Desk:  Trusted and Reliable
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Monday, March 15, 2010

Iseehear Customer Support Desk Reminder


SoftMouseDB Subscribers, please remember to check your email for:
1. Important updates
2. Access Instructions


Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport  

Regards,
Iseehear Support Desk  

SoftMouseDB Professional & Enterprise: ** IMPORTANT** Message Update # 2

SoftMouseDB server update:
- Over the weekend, the Iseehear Team has decided to upgrade the Streamcell.com IT infrastructure this week (week of March 15)
- This decision was made to ensure that the performance of the SoftMouseDB Professional and Enterprise IT infrastructure meet your demands and the demands of the growing SoftMouseDB user community

What this means for you:
- During this time period, SoftMouseDB will be accessible to you via Iseehear Research Continuity Environment (make that a link)
- The Streamcell.com server will not be accessible during the week of March 15 as we make the necessary upgrades
- We will keep you updated on our progress with the Streamcell.com server upgrades

Incident Summary March 11, 2010:
- SoftMouseDB performance at the Streamcell.com server was not operating up to specification
- At that time, a decision was made to take the primary service offline in order investigate and resolve the application performance issue
- The Iseehear Research Continuity Environment was activated to provide continued service to our subscribers


We will continue to provide you with updates via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Please do not hesitate to contact me at any time if you have any questions at support@iseehear.com
 
Thank you very much for your continued support.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Thursday, March 11, 2010

SoftMouseDB Professional & Enterprise: ** IMPORTANT** Message Update # 1

Current subscribers to the SoftMouseDB Professional & Enterprise:
 
Please check your email for important access information and instructions.

Incident Summary: On Thursday March 11 at approximately 12:30 pm (Toronto time) we were informed that the
SoftMouseDB application performance was not operating up to specifications. A decision was made to take the primary service offline in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide continued service to our subscribers.

We will continue to provide updates to our subscribers via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport


We sincerely apologize for the inconvenience.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

**IMPORTANT MESSAGE**

**IMPORTANT MESSAGE**

SoftMouseDB at www.streamcell.com is down.

We are working on restoring service now.

We will keep you informed via these Iseehear Support Desk channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

We sincerely apologize for the inconvenience.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations