Iseehear Support Desk:  Trusted and Reliable
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Friday, December 31, 2010

SoftMouseDB Application Upgrade - Saturday January 1 2011 @ 5pm EST

Hi SoftMouseDB subscribers,

Notice of Usability Improvements
1. Mouse Filter Box Update
2. Wean Date display in Family List

Access to SoftMouseDB will be temporarily unavailable for an application upgrade as follows:
Date: Saturday January 1, 2011
Time: 5:00 p.m. to 8:00 p.m. EST

Subscribers: Please check your email for details.
 
(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Monday, November 22, 2010

NEW Release - SoftMouseDB (version 1.2.5) - Usability Improvements

On Saturday evening November 20 we released an updated Mouse List Filter and the Family List Filter feature to SoftMouseDB Mouse Colony Software version to www.streamcell.com 

Subscribers: Please check your email for details.
 
Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Monday, November 8, 2010

NEW Release - SoftMouseDB (version 1.2.4) - Usability Improvements

On Saturday evening November 6 we released a NEW Mouseline Archive feature to SoftMouseDB Mouse Colony Software version to www.streamcell.com  

Purpose of the Mouseline Archive:
  1. The main purpose of this function is to allow you to place into "archive" Mouselines that are no longer in use in your laboratory
  2. An "archived" Mouseline will thus no longer appear in any of the Mouseline drop down lists or Mouseline filter lists
  3. The goal it to reduce the number of mouselines you will need to scroll through when selecting mouselines for new mice / crosses, editing mouselines for mice and family and filtering your Mouse, Family and Cage Lists by Mouseline.

Subscribers: Please check your email for details.
 
Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Wednesday, November 3, 2010

SoftMouseDB service has been restored.

Hello Subscribers,
Service to SoftMouseDB at www.streamcell.com has been restored.

SoftMouseDB was temporarily down this morning. Service has been restored.

The issue was at our Internet facility.

We were in contact with our Internet facility technicians and they worked quickly to resolve the issue.

The issue was not specific to the SoftMouseDB software.

We apologize for the disruption to your work schedule.

Please let me know if you encounter any issues.

Thank you for your understanding.
 
Regards, 
 
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

SoftMouseDB at www.streamcell.com is down.

SoftMouseDB at www.streamcell.com is down.

We are working on restoring service now. We will keep you updated on our progress.

PLEASE SEE YOUR EMAIL FOR DETAILS.


We will keep you informed via these Iseehear Support Desk channels:
Email: support@iseehear.com
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport


We sincerely apologize for the inconvenience.
We will keep you informed.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Wednesday, October 20, 2010

NEW Release - SoftMouseDB (version 1.2.1) - Usability Improvements

Last night we released a new SoftMouseDB Mouse Colony Software version (v1.2.1) to www.streamcell.com  

The new updates include: 
1. Gene Filter Parameter to be added to the Family List
2. Mouseline and Gene Lists will be in Alphabetical Order

Subscribers: Please check your email for details.
 
Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Tuesday, October 19, 2010

SoftMouseDB Application Upgrade - Tuesday October 19 at 10:00 pm

Hi SoftMouseDB subscribers,

Notice of New Release: 
1. Gene Filter Parameter to be added to the Family List 
2. Mouseline and Gene Lists will be in Alphabetical Order

Access to SoftMouseDB will be temporarily unavailable for an application upgrade as follows:
Date: Tuesday Oct 19, 2010 
Time: 10:00 p.m. to 11:00 p.m. EST

Subscribers: Please check your email for details.
 
(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Monday, October 11, 2010

New Release -- SoftMouseDB Mouse Colony Software Usability Improvements

Hello Subscribers,

We have released a new SoftMouseDB Mouse Colony Software version (v1.2.0) to https://www.streamcell.com over the past weekend.

The new updates include:
1. Updated the login sequence.
2. Updated design.

Subscribers: Please check your email for details.

SoftMouseDB Mouse Colony Software usability improvements:
As you may be aware, we are continuously trying to find new ways to improve the usability of SoftMouseDB. 
That said, thank you very much for your responses to the change to the Login sequence question that I sent out last week.  

I will be sending out another quick question email later this week based on additional feedback that we have been getting. I sincerely appreciate the honest feedback and thoughts that you have been sending me.
 
Regards,
Kelly Rodriques,
Iseehear Support Desk

Monday, October 4, 2010

New Features Released for SoftMouseDB


Notice for SoftMouseDB Subscribers

New Features have been successfully deployed at www.streamcell.com

Subscribers: Please see your email for brief descriptions.

Based on the feedback that we have been receiving from our subscribers, the released updates include
1. Menu Layout Enhancement
2. Two Performance Improvements
3. Two Minor updates to the End Page
Please do not hesitate to let us know your thoughts!
Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Friday, September 17, 2010

SoftMouseDB - Application Upgrade - Saturday September 18, 2010 at 8:00 p.m.

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Saturday September 18, 2010 at 8:00 p.m.

Purpose for the Application Upgrade:
Improve the Move Function
Please see your email for upgrade details

SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday September 18, 2010 
Time: 8:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Saturday September 18, 2010 
Time: 11:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Monday, August 23, 2010

Family List Filter Update Released for SoftMouseDB

Notice for SoftMouseDB Subscribers

On Saturday evening August 21 we updated the Family List Filter on SoftMouseDB located at www.streamcell.com

Specifically, you will notice that you can now filter your Family List by multiple Mouselines at one time. 

Subscribers: Please see your email for brief description on:
  • How to use the Family List Filter
 
Please do not hesitate to let us know your thoughts!
 
Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Monday, August 16, 2010

New Features Released for SoftMouseDB

Notice for SoftMouseDB Subscribers

The Mouse Group Edit function has been successfully deployed at www.streamcell.com

Subscribers: Please see your email for brief descriptions on:
  • How to use the Group Edit function
  • How the "Apply" buttons work
  • A Few Tips to keep in mind

We are very interested in any feedback that you may have regarding the Group Edit function. 
 
Please do not hesitate to let us know your thoughts!
Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Thursday, August 12, 2010

SoftMouseDB - Application Upgrade - Saturday August 14, 2010 at 8:00 p.m.

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Saturday August 14, 2010 at 8:00 p.m.

Purpose for the Application Upgrade:
-  The Application Upgrade will improve ease of use of key edit pages within the SoftMouseDB.


SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday August 14, 2010 
Time: 8:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Saturday August 14, 2010 at 11:00 p.m.
Time: 11:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Wednesday, August 4, 2010

New Feature - Now Testing at the Iseehear Early Adopter Community

Notice for the Iseehear Early Adopter Community
 
We have deployed new SoftMouseDB feature to the Iseehear Early Adopter Program site at www.streamcell.net for a limited testing period.
 
Please see your email for update details and for access information.
 
If you have any trouble accessing your account, please contact me.
 
Next Steps:
If you have any feedback as you play around with the new feature, please do not hesitate to contact me at any time. We are interested in hearing any suggestions you might have!

Thank you !
Regards,
Kelly Rodriques,

Sunday, July 18, 2010

Notice: Access to SoftMouseDB is fully operational

SoftMouseDB service access has resumed as follows:
URL: www.streamcell.com
Date: Saturday, July 17, 2010


Important Note: Access to the Research Continuity Environment website has been closed.
The Research Continuity Environment website will be turned off on Friday evening July 23 at 9:00 p.m.
 
Subscribers please see your email for details.

Thank you very much for your continued support.
Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Wednesday, July 14, 2010

Important Update Access on SoftMouseDB


Hello SoftMouseDB Subscribers,
 
Access to SoftMouseDB will resume at www.streamcell.com as follows: 
URL: https://www.streamcell.com
Date: Saturday July 17, 2010 
Time: 9:00 PM EST
 
Incident Summary
 
On Saturday July 10 during a pre-scheduled upgrade we observed a potential hardware issue in our IT infrastructure.  A decision was made to take the primary service offline as a precaution in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide continued service to our subscribers.
 
Thank you
 
Thank you for your patience. We do hope that our service was satisfactory. Please let us know your thoughts on our service and how you feel we can improve.
 
Support Desk Channels
 
We will keep you informed via these Iseehear Support Desk Channels: 
Email: support@iseehear.com 
Notice Board: Located on the left side of the Login page 
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/ 
Support Desk on Twitter: http://twitter.com/IseehearSupport 

Please feel free to contact me at any time if you have any questions.
Thank you for your support. 

Regards, 
Kelly Rodriques, 
Iseehear Support Desk
Iseehear Network Operations

Saturday, July 10, 2010

IMPORTANT - SoftMouseDB - ACCESS and UPGRADE UPDATE


Hello Subscribers, **IMPORTANT ACCESS and UPGRADE UPDATE**

Update on the Saturday July 10 Application Upgrade
(see details below)

A. Research Continuity Environment
We have temporarily re-routed the SoftMouseDB access and service from www.streamcell.com to the Iseehear Research Continuity Environment (RCE).

Please see your email for access instructions

B. New Features Released
New features have been released to improve ease of use of key edit pages within the SoftMouseDB application
Please see your email for details

**********
Summary of the the Saturday July 10 Application Upgrade

A. Research Continuity Environment

1. Purpose for Re-Rerouting to the RCE
- During our routine maintenance of our servers this weekend, we discovered an IT hardware issue that we would like to investigate further
- Hence, in order to provide continuous access to your data, we decided to activate the Iseehear Research Continuity Environment
Please see your email for access instructions

2. Instructions on How to Access the Research Continuity Environment (RCE):
-
Please see your email for access instructions 
- Use your existing User Name and Password to login to
the Research Continuity Environment

3. What this Means for You:
In summary, the only thing that will change regarding your SoftMouseDB Account and Service is the URL at which you will access your SoftMouseDB account:
- You will continue to have full access to all of your data and SoftMouseDB functionality via the Iseehear Research Continuity Environment
- Your data will continue to be backed up automatically every night as usual
- The Iseehear Support Desk will continue to assist you and answer any questions you may have

4. Next Steps:
- Please use the Iseehear Research Continuity Environment to continue to manage your mouse records as usual until further notice
- The www.streamcell.com server will not be accessible during this time period
- We will update you as soon as the www.streamcell.com server is made accessible again. We will keep you informed via these Iseehear Support Desk accounts:
a. Email: support@iseehear.com
b. Notice Board: Located on the left side of the Login page
c. Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
d. Support Desk on Twitter: http://twitter.com/IseehearSupport
**********
Please feel free to contact me at any time if you have any questions.

Thank you for your continued support. 


Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations 

Thursday, July 8, 2010

SoftMouseDB - Service has been restored


Hello Subscribers,

SoftMouseDB was temporarily down this morning. Service has been restored.

The issue was at our Internet facility.

We were in contact with our Internet facility technicians and they worked quickly to resolve the issue.

The issue was not specific to the SoftMouseDB software.

We apologize for the disruption to your work schedule.

Please let me know if you encounter any issues.

Thank you for your understanding.

Warm Regards,

SoftMouseDB at www.streamcell.com is down

SoftMouseDB at www.streamcell.com is down.

We are working on restoring service now. We will keep you updated on our progress.

PLEASE SEE YOUR EMAIL FOR DETAILS.


We will keep you informed via these Iseehear Support Desk channels:
Email: support@iseehear.com
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport


We sincerely apologize for the inconvenience.
We will keep you informed.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Wednesday, July 7, 2010

Notice for the Iseehear Early Adopter Community


Notice for the Iseehear Early Adopter Community

We have deployed new SoftMouseDB features to the Iseehear Early Adopter Program site at www.streamcell.net. Please feel free to browse through the site at your convenience.

Please see your email for access information. If you have any trouble accessing your account, please contact me.

Please see your email for update details.

Next Steps:
If you have any feedback as you play around with the new features, please do not hesitate to contact me at any time. We are interested in hearing any suggestions you might have!

Thank you !
Regards,
Kelly Rodriques,

SoftMouseDB - Application Upgrade - Saturday July 10, 2010 at 8:00 p.m.

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Saturday July 10, 2010 at 8:00 p.m.

Purpose for the Application Upgrade:
-  The Application Upgrade will improve ease of use of key edit pages within the SoftMouseDB.


SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday July 10, 2010 
Time: 8:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Saturday July 10, 2010 at 11:00 p.m.
Time: 11:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Tuesday, June 22, 2010

System Maintenance - Tuesday June 22, 2010 at 11:00 p.m.

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Tuesday June 22, 2010 at 11:00 p.m.

Purpose for the System Maintenance:
- The purpose for the maintenance is to upgrade the performance of the SoftMouse System.

SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Tuesday June 22, 2010
Time: 11:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Wednesday, June 23nd, 2010
Time: 2:00 a.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Tuesday, April 27, 2010

Notice: To all SoftMouseDB 30 DAY FREE TRIAL evaluators.

Your SoftMouseDB 30 DAY FREE TRIAL account is now located at www.30dayfreetrialpromo.com

Please see your email accounts for 30 DAY FREE TRIAL notices

Login and Access Instructions:
1- Go to www.30dayfreetrialpromo.com (We suggest that you bookmark this address for easy access)

2-To login, please use your current SoftMouseDB 30 DAY FREE TRIAL "User Name" and "Password"

3-All of the evaluation / test data that you have created will be accessible in your new 30 DAY FREE TRIAL account

4-Your "User Name" and "Password" at www.streamcell.net have been deactivated

If you have any questions or concerns, please do not hesitate to contact me at any time. Thank you!

Kelly

Saturday, April 17, 2010

Scheduled System Maintenance Saturday April 17, 2010

Access to SoftMouseDB Enterprise (www.streamcell.com) will be temporarily unavailable on Saturday April 17, 2010.

Purpose for the System Maintenance:
- The purpose for the scheduled maintenance is to upgrade the SoftMouse System.

SoftMouseDB Enterprise 
service access will be unavailable as follows:
URL: www.streamcell.com

Date: Saturday April 17, 2010
Time: 8:00 PM EST

SoftMouseDB Enterprise
service access will resume as follows:
URL: www.streamcell.com

Date: Sunday April 18, 2010
Time: 4:00 AM EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Friday, April 2, 2010

System Maintenance: SoftMouseDB Saturday April 3, 2010 8:00 PM EST

Access to SoftMouseDB Enterprise (www.streamcell.com) and Early Adopter Program (www.streamcell.net ) will be temporarily unavailable on Saturday April 3, 2010.

Purpose for the System Maintenance:
- The purpose for the scheduled maintenance is to upgrade the SoftMouse System.

SoftMouseDB Enterprise
and Early Adopter Program service access will be unavailable as follows:
URL: www.streamcell.com

URL: www.streamcell.net  
Date: Saturday April 3, 2010
Time: 8:00 PM EST

SoftMouseDB Enterprise
and Early Adopter Program service access will resume as follows:
URL: www.streamcell.com

URL: www.streamcell.net 
Date: Sunday April 4, 2010
Time: 4:00 AM EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Monday, March 15, 2010

Iseehear Customer Support Desk Reminder


SoftMouseDB Subscribers, please remember to check your email for:
1. Important updates
2. Access Instructions


Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport  

Regards,
Iseehear Support Desk  

SoftMouseDB Professional & Enterprise: ** IMPORTANT** Message Update # 2

SoftMouseDB server update:
- Over the weekend, the Iseehear Team has decided to upgrade the Streamcell.com IT infrastructure this week (week of March 15)
- This decision was made to ensure that the performance of the SoftMouseDB Professional and Enterprise IT infrastructure meet your demands and the demands of the growing SoftMouseDB user community

What this means for you:
- During this time period, SoftMouseDB will be accessible to you via Iseehear Research Continuity Environment (make that a link)
- The Streamcell.com server will not be accessible during the week of March 15 as we make the necessary upgrades
- We will keep you updated on our progress with the Streamcell.com server upgrades

Incident Summary March 11, 2010:
- SoftMouseDB performance at the Streamcell.com server was not operating up to specification
- At that time, a decision was made to take the primary service offline in order investigate and resolve the application performance issue
- The Iseehear Research Continuity Environment was activated to provide continued service to our subscribers


We will continue to provide you with updates via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Please do not hesitate to contact me at any time if you have any questions at support@iseehear.com
 
Thank you very much for your continued support.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations