SoftMouseDB server update:
- Over the weekend, the Iseehear Team has decided to upgrade the Streamcell.com IT infrastructure this week (week of March 15)
- This decision was made to ensure that the performance of the SoftMouseDB Professional and Enterprise IT infrastructure meet your demands and the demands of the growing SoftMouseDB user community
What this means for you:
- During this time period, SoftMouseDB will be accessible to you via Iseehear Research Continuity Environment (make that a link)
- The Streamcell.com server will not be accessible during the week of March 15 as we make the necessary upgrades
- We will keep you updated on our progress with the Streamcell.com server upgrades
Incident Summary March 11, 2010:
- SoftMouseDB performance at the Streamcell.com server was not operating up to specification
- At that time, a decision was made to take the primary service offline in order investigate and resolve the application performance issue
- The Iseehear Research Continuity Environment was activated to provide continued service to our subscribers
We will continue to provide you with updates via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport
Please do not hesitate to contact me at any time if you have any questions at support@iseehear.com
- Over the weekend, the Iseehear Team has decided to upgrade the Streamcell.com IT infrastructure this week (week of March 15)
- This decision was made to ensure that the performance of the SoftMouseDB Professional and Enterprise IT infrastructure meet your demands and the demands of the growing SoftMouseDB user community
What this means for you:
- During this time period, SoftMouseDB will be accessible to you via Iseehear Research Continuity Environment (make that a link)
- The Streamcell.com server will not be accessible during the week of March 15 as we make the necessary upgrades
- We will keep you updated on our progress with the Streamcell.com server upgrades
Incident Summary March 11, 2010:
- SoftMouseDB performance at the Streamcell.com server was not operating up to specification
- At that time, a decision was made to take the primary service offline in order investigate and resolve the application performance issue
- The Iseehear Research Continuity Environment was activated to provide continued service to our subscribers
We will continue to provide you with updates via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport
Please do not hesitate to contact me at any time if you have any questions at support@iseehear.com
Thank you very much for your continued support.
Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations
