Iseehear Support Desk:  Trusted and Reliable

Thursday, March 11, 2010

SoftMouseDB Professional & Enterprise: ** IMPORTANT** Message Update # 1

Current subscribers to the SoftMouseDB Professional & Enterprise:
Please check your email for important access information and instructions.

Incident Summary: On Thursday March 11 at approximately 12:30 pm (Toronto time) we were informed that the
SoftMouseDB application performance was not operating up to specifications. A decision was made to take the primary service offline in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide continued service to our subscribers.

We will continue to provide updates to our subscribers via these Iseehear Support Desk Channels:
Notice Board: Located on the left side of the Login page
Support Desk Blog:
Support Desk on Twitter:

We sincerely apologize for the inconvenience.

Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations