Incident Summary: On Thursday March 11 at approximately 12:30 pm (Toronto time) we were informed that the SoftMouseDB application performance was not operating up to specifications. A decision was made to take the primary service offline in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide continued service to our subscribers.
We will continue to provide updates to our subscribers via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport
We sincerely apologize for the inconvenience.
Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations
