Iseehear Support Desk:  Trusted and Reliable
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Tuesday, December 6, 2011

A new version of SoftMouseDB was released this weekend

We released a new version of SoftMouseDB Mouse Colony Management Software Data Base on December 3 2011. 
You can log in take a look at the Home Page for a full list of the newly released features 
(Click the Home Menu after logging in). http://www.softmouse.net

Saturday, October 15, 2011

Important Notice: System Maintenance at www.softmouse.net

Access is temporarily closed at www.softmouse.net for System Maintenance.


Access is AVAILABLE to your account via the Iseehear Research Continuity Environment.
Please see your email for access location and instructions.


If you require assistance, please contact the Iseehear Support Desk at support@iseehear.com


Access will be restored to www.softmouse.net Saturday evening October 15 at 10:00pm EST (Toronto).


We apologize for the inconvenience.


Thank you,
Kelly Rodriques
CEO
Iseehear Inc.

Monday, September 5, 2011

NEW Features Released - SoftMouseDB v 2.0.3

Hello SoftMouseDB Subscribers!

The SoftMouse Development Team is busy adding NEW features based on your requests!

Log into your account and click the "Home" page to read the list of new features that were added over the weekend.  
URL: www.softmouse.net


Please continue to provide your mouse colony data management requirements.

Thank you for your support.
Regards,
Iseehear Support Desk

Monday, August 29, 2011

New Features - SoftMouseDB (ver - 2.0.2)

Hello SoftMouseDB Subscribers!

Your SoftMouseDB account has NEW Features!

Log into your account and click the "Home" page to read the list of new features that were added over the weekend.   
URL: www.softmouse.net 


Thank you for your support.
Regards,
Iseehear Support Desk


SoftMouseDB: Mouse Colony Management Database

Wednesday, August 3, 2011

New Features - SoftMouseDB (ver - 2.0.1)

SoftMouse Mouse Colony Management
Hello SoftMouseDB Subscribers!

I hope that you are all doing well and that everything is going smoothly with your new
SoftMouseDB accounts!

Now that
SoftMouseDB v2 is officially launched, we will now begin our Update Release Cycle (New Features) based on feedback that you are providing to us.


New Features -
SoftMouseDB (version 2.0.1) this weekend.
SoftMouseDB service access will be unavailable as follows:
URL: www.softmouse.net 
Date: Saturday August 6 2011
Time: 8:00 p.m. to 12:00 a.m.  Eastern Standard Time (Toronto)


(All times are Eastern Standard Time Toronto, Canada - Please click the specific time designations to find the corresponding time in your location.)


We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport


Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk
http://www.softmouse.net

Tuesday, May 3, 2011

System Maintenance - Friday May 6, 2011 between 7:00 p.m. and 8:00 p.m (Toronto, Canada)

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Friday May 6, 2011 between 7:00 p.m. and 8:00 p.m (Toronto Canada)

Access to 30 DAY FREE Trial / Practice Accounts / Digital Scrap Paper (www.streamcell.net) will be temporarily unavailable on Friday May 6, 2011 between 7:00 p.m. and 8:00 p.m (Toronto Canada)
 
Purpose for the System Maintenance is to upgrade the server infrastructure. We sincerely apologize for the inconvenience. 
###
SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com  and 
www.streamcell.net
Date: Friday May 6, 2011
Time: 7:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL:
www.streamcell.com  and  www.streamcell.net
Date:
Friday May 6, 2011
Time: 8:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.) 

NOTE: The Research Continuity Environment is on standby for emergency activation if needed.
###

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport


Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Wednesday, January 19, 2011

January 2011 Usability Improvements: SoftMouseDBv1 Mouse Colony Database

Hi SoftMouseDB subscribers,

HAPPY NEW YEAR!!! On behalf of the entire Iseehear SoftMouseDB Mouse Colony Database Software Team.

Notice of completed Usability Improvements for January 2011

1. Mouse Filter Box Update (January 1 2011)
2. Wean Date display in Family List (January 1 2011)
3. Allele filter parameter added to Mouse, Family and New Cross Filter Boxes (January 1 2011)
4. Modified the display of the Age of Mice in the Mouse List (January 15 2011)
5. Modified the display of the Litter Info column in the Family List (January 15 2011)
6. Allowed the Phenotype of multiple mice to be edited in the Group Edit function (January 15 2011)
7. Changed the location of the Physical Tag input field in the Edit Family Record for families that have litter (January 15 2011)
 
*New!*
Access SoftMouseDB on your iPad using the Safari Browser
or on a Toshiba Tablet or similar mobile Tablets using your preferred Internet Browser

Subscribers: Please check your email for details related to the Usability Improvements listed above.

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk