Iseehear Support Desk:  Trusted and Reliable

Monday, February 22, 2010

SoftMouseDB ** Important Message** Update # 1

SoftMouseDB at is down. We are working on restoring service now.

Current subscribers to the SoftMouseDB Enterprise: Please check your email for important information and instructions.

Incident Summary: On Sunday evening February 21 during a routine test of the SoftMouseDB Enterprise service we discovered that the SoftMouseDB application was not operating up to specifications. A decision was made to take the primary service offline in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide service to our subscribers.

We will continue to provide updates to our subscribers via these Iseehear Support Desk accounts:
Notice Board: Located on the left side of the Login page
Support Desk Blog:
Support Desk on Twitter:

We sincerely apologize for the inconvenience.

Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations