Iseehear Support Desk

A new version of SoftMouseDB was released this weekend

2011-12-06T02:46:00.001-05:00

We released a new version of SoftMouseDB Mouse Colony Management Software Data Base on December 3 2011.
You can log in take a look at the Home Page for a full list of the newly released features
(Click the Home Menu after logging in). http://www.softmouse.net

Important Notice: System Maintenance at www.softmouse.net

2011-10-15T14:32:00.001-04:00

Access is temporarily closed at www.softmouse.net for System Maintenance.

Access is AVAILABLE to your account via the Iseehear Research Continuity Environment.
Please see your email for access location and instructions.

If you require assistance, please contact the Iseehear Support Desk at support@iseehear.com

Access will be restored to www.softmouse.net Saturday evening October 15 at 10:00pm EST (Toronto).

We apologize for the inconvenience.

Thank you,
Kelly Rodriques
CEO
Iseehear Inc.

NEW Features Released - SoftMouseDB v 2.0.3

2011-09-05T17:59:00.001-04:00

Hello SoftMouseDB Subscribers!

The SoftMouse Development Team is busy adding NEW features based on your requests!

Log into your account and click the "Home" page to read the list of new features that were added over the weekend.
URL: www.softmouse.net

Please continue to provide your mouse colony data management requirements.

Thank you for your support.
Regards,
Iseehear Support Desk

New Features - SoftMouseDB (ver - 2.0.2)

2011-08-29T00:28:00.000-04:00

Hello SoftMouseDB Subscribers!

Your SoftMouseDB account has NEW Features!

Log into your account and click the "Home" page to read the list of new features that were added over the weekend.
URL: www.softmouse.net

Thank you for your support.
Regards,
Iseehear Support Desk

SoftMouseDB: Mouse Colony Management Database

New Features - SoftMouseDB (ver - 2.0.1)

2011-08-03T21:53:00.005-04:00

SoftMouse Mouse Colony Management

Hello SoftMouseDB Subscribers!

I hope that you are all doing well and that everything is going smoothly with your new SoftMouseDB accounts!

Now that SoftMouseDB v2 is officially launched, we will now begin our Update Release Cycle (New Features) based on feedback that you are providing to us.

New Features - SoftMouseDB (version 2.0.1) this weekend.
SoftMouseDB service access will be unavailable as follows:
URL: www.softmouse.net
Date: Saturday August 6 2011
Time: 8:00 p.m. to 12:00 a.m. Eastern Standard Time (Toronto)

(All times are Eastern Standard Time Toronto, Canada - Please click the specific time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk
http://www.softmouse.net

System Maintenance - Friday May 6, 2011 between 7:00 p.m. and 8:00 p.m (Toronto, Canada)

2011-05-03T15:30:00.018-04:00

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Friday May 6, 2011 between 7:00 p.m. and 8:00 p.m (Toronto Canada)

Access to 30 DAY FREE Trial / Practice Accounts / Digital Scrap Paper (www.streamcell.net) will be temporarily unavailable on Friday May 6, 2011 between 7:00 p.m. and 8:00 p.m (Toronto Canada)

Purpose for the System Maintenance is to upgrade the server infrastructure. We sincerely apologize for the inconvenience.

###

SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com and www.streamcell.net
Date: Friday May 6, 2011
Time: 7:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com and www.streamcell.net
Date: Friday May 6, 2011
Time: 8:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

NOTE: The Research Continuity Environment is on standby for emergency activation if needed.

###

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

January 2011 Usability Improvements: SoftMouseDBv1 Mouse Colony Database

2011-01-19T04:46:00.007-05:00

Hi SoftMouseDB subscribers,

HAPPY NEW YEAR!!! On behalf of the entire Iseehear SoftMouseDB Mouse Colony Database Software Team.

Notice of completed Usability Improvements for January 2011:

1. Mouse Filter Box Update (January 1 2011)

2. Wean Date display in Family List (January 1 2011)

3. Allele filter parameter added to Mouse, Family and New Cross Filter Boxes (January 1 2011)

4. Modified the display of the Age of Mice in the Mouse List (January 15 2011)

5. Modified the display of the Litter Info column in the Family List (January 15 2011)

6. Allowed the Phenotype of multiple mice to be edited in the Group Edit function (January 15 2011)

7. Changed the location of the Physical Tag input field in the Edit Family Record for families that have litter (January 15 2011)

*New!*
Access SoftMouseDB on your iPad using the Safari Browser
or on a Toshiba Tablet or similar mobile Tablets using your preferred Internet Browser

Subscribers: Please check your email for details related to the Usability Improvements listed above.

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

SoftMouseDB Application Upgrade - Saturday January 1 2011 @ 5pm EST

2010-12-31T23:33:00.002-05:00

Hi SoftMouseDB subscribers,

Notice of Usability Improvements:

1. Mouse Filter Box Update

2. Wean Date display in Family List

Access to SoftMouseDB will be temporarily unavailable for an application upgrade as follows:

URL: www.streamcell.com

Date: Saturday January 1, 2011

Time: 5:00 p.m. to 8:00 p.m. EST

Subscribers: Please check your email for details.

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

NEW Release - SoftMouseDB (version 1.2.5) - Usability Improvements

2010-11-22T17:53:00.002-05:00

On Saturday evening November 20 we released an updated Mouse List Filter and the Family List Filter feature to SoftMouseDB Mouse Colony Software version to www.streamcell.com

Subscribers: Please check your email for details.

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

NEW Release - SoftMouseDB (version 1.2.4) - Usability Improvements

2010-11-08T00:19:00.002-05:00

On Saturday evening November 6 we released a NEW Mouseline Archive feature to SoftMouseDB Mouse Colony Software version to www.streamcell.com

Purpose of the Mouseline Archive:

The main purpose of this function is to allow you to place into "archive" Mouselines that are no longer in use in your laboratory
An "archived" Mouseline will thus no longer appear in any of the Mouseline drop down lists or Mouseline filter lists
The goal it to reduce the number of mouselines you will need to scroll through when selecting mouselines for new mice / crosses, editing mouselines for mice and family and filtering your Mouse, Family and Cage Lists by Mouseline.

Subscribers: Please check your email for details.

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

SoftMouseDB service has been restored.

2010-11-03T10:19:00.000-04:00

Hello Subscribers,
Service to SoftMouseDB at www.streamcell.com has been restored.

SoftMouseDB was temporarily down this morning. Service has been restored.

The issue was at our Internet facility.

We were in contact with our Internet facility technicians and they worked quickly to resolve the issue.

The issue was not specific to the SoftMouseDB software.

We apologize for the disruption to your work schedule.

Please let me know if you encounter any issues.

Thank you for your understanding.

Regards,

Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

SoftMouseDB at www.streamcell.com is down.

2010-11-03T09:21:00.000-04:00

SoftMouseDB at www.streamcell.com is down.

We are working on restoring service now. We will keep you updated on our progress.

PLEASE SEE YOUR EMAIL FOR DETAILS.

We will keep you informed via these Iseehear Support Desk channels:
Email: support@iseehear.com
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

We sincerely apologize for the inconvenience. We will keep you informed.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

NEW Release - SoftMouseDB (version 1.2.1) - Usability Improvements

2010-10-20T04:52:00.000-04:00

Last night we released a new SoftMouseDB Mouse Colony Software version (v1.2.1) to www.streamcell.com

The new updates include:

1. Gene Filter Parameter to be added to the Family List

2. Mouseline and Gene Lists will be in Alphabetical Order

Subscribers: Please check your email for details.

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

SoftMouseDB Application Upgrade - Tuesday October 19 at 10:00 pm

2010-10-19T00:44:00.000-04:00

Hi SoftMouseDB subscribers,

Notice of New Release:

1. Gene Filter Parameter to be added to the Family List

2. Mouseline and Gene Lists will be in Alphabetical Order

Access to SoftMouseDB will be temporarily unavailable for an application upgrade as follows:

URL: www.streamcell.com

Date: Tuesday Oct 19, 2010

Time: 10:00 p.m. to 11:00 p.m. EST

Subscribers: Please check your email for details.

New Release -- SoftMouseDB Mouse Colony Software Usability Improvements

2010-10-11T04:47:00.000-04:00

Hello Subscribers,

We have released a new SoftMouseDB Mouse Colony Software version (v1.2.0) to https://www.streamcell.com over the past weekend.

The new updates include:

1. Updated the login sequence.

2. Updated design.

Subscribers: Please check your email for details.

SoftMouseDB Mouse Colony Software usability improvements:

As you may be aware, we are continuously trying to find new ways to improve the usability of SoftMouseDB.

That said, thank you very much for your responses to the change to the Login sequence question that I sent out last week.

I will be sending out another quick question email later this week based on additional feedback that we have been getting. I sincerely appreciate the honest feedback and thoughts that you have been sending me.

Regards,
Kelly Rodriques,
Iseehear Support Desk

New Features Released for SoftMouseDB

2010-10-04T01:08:00.000-04:00

Notice for SoftMouseDB Subscribers

New Features have been successfully deployed at www.streamcell.com

Subscribers: Please see your email for brief descriptions.

Based on the feedback that we have been receiving from our subscribers, the released updates include

1. Menu Layout Enhancement

2. Two Performance Improvements

3. Two Minor updates to the End Page

Please do not hesitate to let us know your thoughts!

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Iseehear Inc. Current development focus is in the area of Transgenic Mouse and Rat Breeding Colony Management Database Software.
SoftMouseDB Mouse Colony Management Software & Relational Database
30 DAY FREE TRIAL 30 DAY FREE TRIAL Mouse Colony Management Software Free Demonstration and Evaluation
Iseehear Early Adopter Program Quality Assurance Process Performance Testing

SoftMouseDB - Application Upgrade - Saturday September 18, 2010 at 8:00 p.m.

2010-09-17T08:01:00.000-04:00

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Saturday September 18, 2010 at 8:00 p.m.

Purpose for the Application Upgrade:
- Improve the Move Function

Please see your email for upgrade details

SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday September 18, 2010

Time: 8:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Saturday September 18, 2010
Time: 11:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Family List Filter Update Released for SoftMouseDB

2010-08-23T05:06:00.000-04:00

Notice for SoftMouseDB Subscribers

On Saturday evening August 21 we updated the Family List Filter on SoftMouseDB located at www.streamcell.com

Specifically, you will notice that you can now filter your Family List by multiple Mouselines at one time.

Subscribers: Please see your email for brief description on:

How to use the Family List Filter

Please do not hesitate to let us know your thoughts!

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

New Features Released for SoftMouseDB

2010-08-16T01:17:00.002-04:00

Notice for SoftMouseDB Subscribers

The Mouse Group Edit function has been successfully deployed at www.streamcell.com

Subscribers: Please see your email for brief descriptions on:

How to use the Group Edit function
How the "Apply" buttons work
A Few Tips to keep in mind

We are very interested in any feedback that you may have regarding the Group Edit function.

Please do not hesitate to let us know your thoughts!

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

SoftMouseDB - Application Upgrade - Saturday August 14, 2010 at 8:00 p.m.

2010-08-12T04:03:00.001-04:00

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Saturday August 14, 2010 at 8:00 p.m.

Purpose for the Application Upgrade:
- The Application Upgrade will improve ease of use of key edit pages within the SoftMouseDB.

SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday August 14, 2010

Time: 8:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Saturday August 14, 2010 at 11:00 p.m.
Time: 11:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

New Feature - Now Testing at the Iseehear Early Adopter Community

2010-08-04T02:20:00.000-04:00

Notice for the Iseehear Early Adopter Community

We have deployed new SoftMouseDB feature to the Iseehear Early Adopter Program site at www.streamcell.net for a limited testing period.

Please see your email for update details and for access information.

If you have any trouble accessing your account, please contact me.

Next Steps:
If you have any feedback as you play around with the new feature, please do not hesitate to contact me at any time. We are interested in hearing any suggestions you might have!

Thank you !
Regards,
Kelly Rodriques,

Notice: Access to SoftMouseDB is fully operational

2010-07-18T14:48:00.002-04:00

SoftMouseDB service access has resumed as follows:
URL: www.streamcell.com
Date: Saturday, July 17, 2010

Important Note: Access to the Research Continuity Environment website has been closed.
The Research Continuity Environment website will be turned off on Friday evening July 23 at 9:00 p.m.

Subscribers please see your email for details.

Thank you very much for your continued support.
Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Important Update Access on SoftMouseDB

2010-07-14T23:48:00.001-04:00

Hello SoftMouseDB Subscribers,

Access to SoftMouseDB will resume at www.streamcell.com as follows:
URL: https://www.streamcell.com
Date: Saturday July 17, 2010
Time: 9:00 PM EST

Incident Summary

On Saturday July 10 during a pre-scheduled upgrade we observed a potential hardware issue in our IT infrastructure. A decision was made to take the primary service offline as a precaution in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide continued service to our subscribers.

Thank you

Thank you for your patience. We do hope that our service was satisfactory. Please let us know your thoughts on our service and how you feel we can improve.

Support Desk Channels

Please feel free to contact me at any time if you have any questions.

Thank you for your support.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

IMPORTANT - SoftMouseDB - ACCESS and UPGRADE UPDATE

2010-07-10T22:43:00.001-04:00

Hello Subscribers, **IMPORTANT ACCESS and UPGRADE UPDATE**

Update on the Saturday July 10 Application Upgrade
(see details below)

A. Research Continuity Environment
We have temporarily re-routed the SoftMouseDB access and service from www.streamcell.com to the Iseehear Research Continuity Environment (RCE).
Please see your email for access instructions

B. New Features Released
New features have been released to improve ease of use of key edit pages within the SoftMouseDB application Please see your email for details

**********
Summary of the the Saturday July 10 Application Upgrade

A. Research Continuity Environment

1. Purpose for Re-Rerouting to the RCE
- During our routine maintenance of our servers this weekend, we discovered an IT hardware issue that we would like to investigate further
- Hence, in order to provide continuous access to your data, we decided to activate the Iseehear Research Continuity Environment Please see your email for access instructions

2. Instructions on How to Access the Research Continuity Environment (RCE):
- Please see your email for access instructions
- Use your existing User Name and Password to login to the Research Continuity Environment

3. What this Means for You:
In summary, the only thing that will change regarding your SoftMouseDB Account and Service is the URL at which you will access your SoftMouseDB account:
- You will continue to have full access to all of your data and SoftMouseDB functionality via the Iseehear Research Continuity Environment
- Your data will continue to be backed up automatically every night as usual
- The Iseehear Support Desk will continue to assist you and answer any questions you may have

4. Next Steps:
- Please use the Iseehear Research Continuity Environment to continue to manage your mouse records as usual until further notice
- The www.streamcell.com server will not be accessible during this time period
- We will update you as soon as the www.streamcell.com server is made accessible again. We will keep you informed via these Iseehear Support Desk accounts:
a. Email: support@iseehear.com
b. Notice Board: Located on the left side of the Login page
c. Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
d. Support Desk on Twitter: http://twitter.com/IseehearSupport
**********
Please feel free to contact me at any time if you have any questions.

Thank you for your continued support.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

SoftMouseDB - Service has been restored

2010-07-08T04:25:00.000-04:00

Hello Subscribers,

SoftMouseDB was temporarily down this morning. Service has been restored.

The issue was at our Internet facility.

We were in contact with our Internet facility technicians and they worked quickly to resolve the issue.

The issue was not specific to the SoftMouseDB software.

We apologize for the disruption to your work schedule.

Please let me know if you encounter any issues.

Thank you for your understanding.

Warm Regards,

SoftMouseDB at www.streamcell.com is down

2010-07-08T03:38:00.000-04:00

Notice for the Iseehear Early Adopter Community

2010-07-07T11:51:00.005-04:00

Notice for the Iseehear Early Adopter Community

We have deployed new SoftMouseDB features to the Iseehear Early Adopter Program site at www.streamcell.net. Please feel free to browse through the site at your convenience.

Please see your email for access information. If you have any trouble accessing your account, please contact me.

Please see your email for update details.

Next Steps:

If you have any feedback as you play around with the new features, please do not hesitate to contact me at any time. We are interested in hearing any suggestions you might have!

Thank you !

Regards,
Kelly Rodriques,

SoftMouseDB - Application Upgrade - Saturday July 10, 2010 at 8:00 p.m.

2010-07-07T09:57:00.001-04:00

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Saturday July 10, 2010 at 8:00 p.m.

Purpose for the Application Upgrade:
- The Application Upgrade will improve ease of use of key edit pages within the SoftMouseDB.

SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday July 10, 2010

Time: 8:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Saturday July 10, 2010 at 11:00 p.m.
Time: 11:00 p.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

System Maintenance - Tuesday June 22, 2010 at 11:00 p.m.

2010-06-22T01:27:00.003-04:00

Access to SoftMouseDB (www.streamcell.com) will be temporarily unavailable on Tuesday June 22, 2010 at 11:00 p.m.

Purpose for the System Maintenance:
- The purpose for the maintenance is to upgrade the performance of the SoftMouse System.

SoftMouseDB service access will be unavailable as follows:
URL: www.streamcell.com
Date: Tuesday June 22, 2010
Time: 11:00 p.m. EST

SoftMouseDB service access will resume as follows:
URL: www.streamcell.com
Date: Wednesday, June 23nd, 2010
Time: 2:00 a.m. EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Notice: To all SoftMouseDB 30 DAY FREE TRIAL evaluators.

2010-04-27T20:29:00.002-04:00

Your SoftMouseDB 30 DAY FREE TRIAL account is now located at www.30dayfreetrialpromo.com

Please see your email accounts for 30 DAY FREE TRIAL notices

Login and Access Instructions:
1- Go to www.30dayfreetrialpromo.com (We suggest that you bookmark this address for easy access)

2-To login, please use your current SoftMouseDB 30 DAY FREE TRIAL "User Name" and "Password"

3-All of the evaluation / test data that you have created will be accessible in your new 30 DAY FREE TRIAL account

4-Your "User Name" and "Password" at www.streamcell.net have been deactivated

If you have any questions or concerns, please do not hesitate to contact me at any time. Thank you!

Kelly

Scheduled System Maintenance Saturday April 17, 2010

2010-04-17T14:30:00.002-04:00

Access to SoftMouseDB Enterprise (www.streamcell.com) will be temporarily unavailable on Saturday April 17, 2010.

Purpose for the System Maintenance:
- The purpose for the scheduled maintenance is to upgrade the SoftMouse System.

SoftMouseDB Enterprise service access will be unavailable as follows:
URL: www.streamcell.com
Date: Saturday April 17, 2010
Time: 8:00 PM EST

SoftMouseDB Enterprise service access will resume as follows:
URL: www.streamcell.com
Date: Sunday April 18, 2010
Time: 4:00 AM EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

System Maintenance: SoftMouseDB Saturday April 3, 2010 8:00 PM EST

2010-04-02T23:50:00.003-04:00

Access to SoftMouseDB Enterprise (www.streamcell.com) and Early Adopter Program (www.streamcell.net ) will be temporarily unavailable on Saturday April 3, 2010.

Purpose for the System Maintenance:
- The purpose for the scheduled maintenance is to upgrade the SoftMouse System.

SoftMouseDB Enterprise and Early Adopter Program service access will be unavailable as follows:
URL: www.streamcell.com
URL: www.streamcell.net
Date: Saturday April 3, 2010
Time: 8:00 PM EST

SoftMouseDB Enterprise and Early Adopter Program service access will resume as follows:
URL: www.streamcell.com
URL: www.streamcell.net
Date: Sunday April 4, 2010
Time: 4:00 AM EST

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location.)

We will keep you informed via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Thank you for your support

Regards,
Kelly Rodriques,
Iseehear Support Desk

Iseehear Customer Support Desk Reminder

2010-03-15T04:25:00.000-04:00

SoftMouseDB Subscribers, please remember to check your email for:
1. Important updates
2. Access Instructions

Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Regards,

Iseehear Support Desk

SoftMouseDB Professional & Enterprise: IMPORTANT Message Update # 2

2010-03-15T04:04:00.000-04:00

SoftMouseDB server update:
- Over the weekend, the Iseehear Team has decided to upgrade the Streamcell.com IT infrastructure this week (week of March 15)
- This decision was made to ensure that the performance of the SoftMouseDB Professional and Enterprise IT infrastructure meet your demands and the demands of the growing SoftMouseDB user community

What this means for you:
- During this time period, SoftMouseDB will be accessible to you via Iseehear Research Continuity Environment (make that a link)
- The Streamcell.com server will not be accessible during the week of March 15 as we make the necessary upgrades
- We will keep you updated on our progress with the Streamcell.com server upgrades

Incident Summary March 11, 2010:
- SoftMouseDB performance at the Streamcell.com server was not operating up to specification
- At that time, a decision was made to take the primary service offline in order investigate and resolve the application performance issue
- The Iseehear Research Continuity Environment was activated to provide continued service to our subscribers

We will continue to provide you with updates via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Please do not hesitate to contact me at any time if you have any questions at support@iseehear.com

Thank you very much for your continued support.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

SoftMouseDB Professional & Enterprise: IMPORTANT Message Update # 1

2010-03-11T16:30:00.003-05:00

Current subscribers to the SoftMouseDB Professional & Enterprise:

Please check your email for important access information and instructions.

Incident Summary: On Thursday March 11 at approximately 12:30 pm (Toronto time) we were informed that the SoftMouseDB application performance was not operating up to specifications. A decision was made to take the primary service offline in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide continued service to our subscribers.

We will continue to provide updates to our subscribers via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

We sincerely apologize for the inconvenience.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

IMPORTANT MESSAGE

2010-03-11T14:23:00.000-05:00

**IMPORTANT MESSAGE**

SoftMouseDB at www.streamcell.com is down.

We are working on restoring service now.

We will keep you informed via these Iseehear Support Desk channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

We sincerely apologize for the inconvenience.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

SoftMouseDB Important Message Update # 3

2010-02-28T12:17:00.001-05:00

Access to SoftMouseDB Enterprise is fully operational at https://www.streamcell.com

Subscribers please see your email for details.

We provide updates to our subscribers via these Iseehear Support Desk Channels:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Please do not hesitate to contact us at any time if you need assistance or have any questions.

Thank you for your support

SoftMouseDB Important Message Update # 2 - System Maintenance – Sunday February 28, 2010

2010-02-26T03:34:00.011-05:00

Purpose for the System Maintenance:
To restore access to SoftMouseDB Enterprise on www.streamcell.com

SoftMouseDB Enterprise service access will be unavailable as follows:
Date: Sunday February 28, 2010
Time: 2:00 AM EST to 6:00 AM EST

SoftMouseDB Enterprise service access will resume as follows:
URL: www.streamcell.com
Date: Sunday February 28, 2010
Time: 6:00 AM EST

Please Note:
The access to SoftMouseDB Enterprise on the Iseehear Research Continuity Environment will be closed once the SoftMouseDB Enterprise service has been restored on www.streamcell.com

(All times are Eastern Standard Time Toronto, Canada - Please click the individual Time designations to find the corresponding time in your location)

We will continue to provide updates to our subscribers via these Iseehear Support Desk accounts:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

Please do not hesitate to contact us at any time if you have any questions.

Thank you for your continued support.

SoftMouseDB Important Message Update # 1

2010-02-22T04:30:00.002-05:00

SoftMouseDB at www.streamcell.com is down. We are working on restoring service now.

Current subscribers to the SoftMouseDB Enterprise: Please check your email for important information and instructions.

Incident Summary: On Sunday evening February 21 during a routine test of the SoftMouseDB Enterprise service we discovered that the SoftMouseDB application was not operating up to specifications. A decision was made to take the primary service offline in order investigate and resolve the issue. In the interim the Iseehear Research Continuity Environment was activated to provide service to our subscribers.

We will continue to provide updates to our subscribers via these Iseehear Support Desk accounts:
Email: support@iseehear.com
Notice Board: Located on the left side of the Login page
Support Desk Blog: http://iseehearsupportdesk.blogspot.com/
Support Desk on Twitter: http://twitter.com/IseehearSupport

We sincerely apologize for the inconvenience.

Regards,
Kelly Rodriques,
Iseehear Support Desk
Iseehear Network Operations

Hello Subscriber IMPORTANT MESSAGE

2010-02-21T23:14:00.004-05:00

SoftMouseDB at www.streamcell.com is down.
We are working on restoring service now.
We sincerely apologize for the inconvenience.
We will keep you updated on this blog and at http://twitter.com/IseehearSupport

Regards,
Iseehear Network Operations

Advisory Notice: SoftMouse System

2010-02-01T04:20:00.009-05:00

Date posted February 1 2010

SoftMouseDB Enterprise file downloads do not work using Internet Explorer. www.streamcell.com

Symptoms:
When you try to open a Microsoft Office document or a PDF file from SoftMouseDB using the Internet Explorer browser, you may receive the following error message:

Unable to download.
Internet Explorer was unable to open this site. The requested site is either unavailable or cannot be found. Please try again later.

SoftMouseDB functions affected:
1- Export to Spreadsheet
2- Files that you have uploaded to your Mouseline records

Recommendation:
To effectively use the two functions listed above, we recommend that you use the Mozilla Firefox web browser.

To download the latest versions of Mozilla Firefox, click on the link below to download from their authorized website:
Mozilla Firefox http://www.mozilla.com/en-US/

Cause:
We have isolated this issue to the cache system used in the Microsoft Internet Explorer Browser, specifically for websites that use Secure Socket Layer (SSL), such as https://www.streamcell.com

Iseehear's next steps:
The Iseehear development team is currently working through a few potential solutions to this issue.

We will update you as soon as this issue has been resolved.
If you have questions regarding this Advisory Notice please contact us at support@iseehear.com

Thank you for your support.

NEW features SoftMouseDB Enterprise v 1.0.3

2010-01-31T16:44:00.001-05:00

NEW features have been added to SoftMouseDB Enterprise v 1.0.3

Current subscribers to the SoftMouseDB Enterprise: Please check your email for details on the new features.

System Maintenance Friday February 5, 2010

2010-01-29T07:49:00.006-05:00

Date posted January 29, 2010

PLEASE NOTE that there is no service interruption expected.

This schedule maintenance will involve preventative maintenance on the UPS systems at our data center. Friday February 5, 2010 from 00:01 AM to 04:00 AM (All times are Eastern Standard Time Toronto, Canada) (Click the individual Time designations to find the corresponding time in your location).

System Maintenance and Application Upgrade - Saturday January 30, 2010

2010-01-29T07:06:00.000-05:00

1- IMPORTANT: System Maintenance and Application Upgrade - SoftMouseDB Application access will be temporarily unavailable on Saturday January 30, 2010 from 8:00 PM to Sunday January 31 12:05 AM (All times are Eastern Standard Time Toronto, Canada) (Click the individual Time designations to find the corresponding time in your location)

2- A NEW version of SoftMouseDB will be available on Sunday January 31, 2010. Details on the new features will be sent to your email account on Monday February 1, 2010.

3- To learn more about Scheduled Upgrades and System Maintenance Procedures please click here

4- To view future Scheduled Upgrades and System Maintenance dates please click here

Iseehear Support Desk

A new version of SoftMouseDB was released this weekend

Important Notice: System Maintenance at www.softmouse.net

NEW Features Released - SoftMouseDB v 2.0.3

New Features - SoftMouseDB (ver - 2.0.2)

New Features - SoftMouseDB (ver - 2.0.1)

System Maintenance - Friday May 6, 2011 between 7:00 p.m. and 8:00 p.m (Toronto, Canada)

January 2011 Usability Improvements: SoftMouseDBv1 Mouse Colony Database

SoftMouseDB Application Upgrade - Saturday January 1 2011 @ 5pm EST

NEW Release - SoftMouseDB (version 1.2.5) - Usability Improvements

NEW Release - SoftMouseDB (version 1.2.4) - Usability Improvements

SoftMouseDB service has been restored.

SoftMouseDB at www.streamcell.com is down.

NEW Release - SoftMouseDB (version 1.2.1) - Usability Improvements

SoftMouseDB Application Upgrade - Tuesday October 19 at 10:00 pm

New Release -- SoftMouseDB Mouse Colony Software Usability Improvements

New Features Released for SoftMouseDB

SoftMouseDB - Application Upgrade - Saturday September 18, 2010 at 8:00 p.m.

Family List Filter Update Released for SoftMouseDB

New Features Released for SoftMouseDB

SoftMouseDB - Application Upgrade - Saturday August 14, 2010 at 8:00 p.m.

New Feature - Now Testing at the Iseehear Early Adopter Community

Notice: Access to SoftMouseDB is fully operational

Important Update Access on SoftMouseDB

IMPORTANT - SoftMouseDB - ACCESS and UPGRADE UPDATE

SoftMouseDB - Service has been restored

SoftMouseDB at www.streamcell.com is down

Notice for the Iseehear Early Adopter Community

SoftMouseDB - Application Upgrade - Saturday July 10, 2010 at 8:00 p.m.

System Maintenance - Tuesday June 22, 2010 at 11:00 p.m.

Notice: To all SoftMouseDB 30 DAY FREE TRIAL evaluators.

Scheduled System Maintenance Saturday April 17, 2010

System Maintenance: SoftMouseDB Saturday April 3, 2010 8:00 PM EST

Iseehear Customer Support Desk Reminder

SoftMouseDB Professional & Enterprise: ** IMPORTANT** Message Update # 2

SoftMouseDB Professional & Enterprise: ** IMPORTANT** Message Update # 1

**IMPORTANT MESSAGE**

SoftMouseDB ** Important Message** Update # 3

SoftMouseDB ** Important Message** Update # 2 - System Maintenance – Sunday February 28, 2010

SoftMouseDB ** Important Message** Update # 1

Hello Subscriber **IMPORTANT MESSAGE**

Advisory Notice: SoftMouse System

NEW features SoftMouseDB Enterprise v 1.0.3

System Maintenance Friday February 5, 2010

System Maintenance and Application Upgrade - Saturday January 30, 2010

SoftMouseDB Professional & Enterprise: IMPORTANT Message Update # 2

SoftMouseDB Professional & Enterprise: IMPORTANT Message Update # 1

IMPORTANT MESSAGE

SoftMouseDB Important Message Update # 3

SoftMouseDB Important Message Update # 2 - System Maintenance – Sunday February 28, 2010

SoftMouseDB Important Message Update # 1

Hello Subscriber IMPORTANT MESSAGE